Something that enraged me this afternoon: (this part is going to be quite lengthy and draggy and ranty… so if you lazy and wanna skip to entertaining but just scroll down till you read the part about Frolick)
I had a heated email discussion with a previous cake customer who wasn’t happy with me or my services. She buay song because she was not very clear with the design she wanted, in the end the cake design wasn’t to her fancy.. and also because we were about an hour late in delivering the cake (this is our fault, fair and square. we had too many orders and her order took longer than expected. we simply couldn’t finish in time. as i say all the time, things go wrong with cakes. we can do it in advance and prevent the mad rush on the day itself however we prefer delivering fresh, made-on-the-spot cakes)
Anyway, a few days after receiving the cake, she sent me a hostile email blaming me for the undesired cake design. I told her, it’s her job to make sure she relays accurate information to me. I can only follow her instructions, I cannot read her mind.
She ordered a ROUND cake but linked me a picture of a SQUARE cake. Using common sense thinking she had some too, I assumed she wanted a similar design but in round shape instead because she specifically and consciously chose a round cake. You don’t go to a cake shop and ask, “Hello, I want to buy a round cake, but square. Have not?”.. Doesn’t make right? So I created a similar design to the cake but in round shape.
Dunno whether she’s fickle minded or whether she doesn’t know the difference between square and round. But I kena scolding from her, she said I “failed to deliver the design” and she also, “if you were going to change the design you should have informed me.”
That aside, she was also angry at us for being late on the day itself. This I can fully understand and admit it’s our fault. It’s my choice and consequence for choosing to do the cake designs on the day itself, many cake shops have policies of completing projects at least a few days in advance to ensure nothing goes wrong at the last minute, however there is simply no space for me to store so many cakes, thus they have to go on the day itself.
She claimed my customer service sucks because I take 2 days to reply her on average and because I did not apologize for being late that day.
I told her, yes, it’s true, we are apologize for not apologizing on the day of delivery as it was a mad rush and we regrettably forgot about basic courtesy. I also told her that if it means anything, I am now apologizing for being late.
BUT we cannot be blamed for taking 2 days to reply her email, or worse, her own mix up when it came to choosing a square or round design!!!! I don’t understand why people get so pissed off when I take longer than 24 hours to reply your email. I work as fast as I can, for goodness sake! I don’t owe YOU in particular anything. Just because you need a cake doesn’t mean I die die have to accept your order? What if I’m sick or too busy? If I don’t feel like it, I can not accept anybody’s order request just coz I don’t like their face if I wanted to. That’s the plus point of being your own boss. You work according to your own schedule. Since when did I have a roster saying I must work 9 to 5 and reply all emails within 24 hours???
You know why other bakeries can reply you so fast? They have bakers, delivery personnel, shopfront assistant / marketing manager, cake decorators, all sorts of staff… If I had so many people working under me, obviously things would be more efficient around here.
But no. There’s 1 of me, and MORE THAN 100 PEOPLE WAITING FOR THEIR REPLY, everyday. Besides baking, replying emails, I also need time to eat, play, sleep, shit, blog, and do other things right? Where got time to provide you instant response? She said, “I’m a customer too, why should I be treated any differently or wait for 2 days just for your reply?”
MY ANSWER: Because the 100+ other unreplied emails in my inbox are customers too? Don’t you get it? If I reply your email on Monday, you take 1 day to reply me on Tuesday, I might only get to read your new email on Thursday because I have to go through 100+ other emails before getting around to yours! I work via chronological order. You want a cake, so do these other people. I have to play fair by replying everyone equally. Not like you are willing to pay more means I give you special treatment?
Nobody is pointing a gun to your head and begging you to buy from ME. There are so many bakeries out there, honestly, if you send in an order and don’t receive a reply within your expected time frame, wouldn’t a normal smart person just approach another bakery as a back up plan or something? All I can say is, I do as much as I can. If that’s not good enough for you, then I cannot help it, you are welcome to approach more established bakeries. As long as you haven’t paid up, I do not owe you anything, neither am I committed to you.
I am committed to my cake buyers and lovers on the whole, not to anyone PERSONALLY.
ANYWAY, that helped me let off some steam, here’s the real issue.
Even after attempting to clear things up with this unhappy cake customer, she still buay song la. She rambled on and on in an unpleasant tone, about how displeased she is, and I was planning to brush it all off as I’ve already said my piece, all until she said THIS:
Oh, for flying fuck’s sake.
I am “MERELY JUST A YOUNG KID”??? Y u want to get so personal? I know you not happy with me, and I wasn’t very polite with you from the beginning, but instead of letting it slide you wanna start on how I’m just a young kid and make me so annoyed.
Yes, I am younger than you, I am in fact 19 only.. but I already have a relatively successful business drawing a very decent salary per month (hey what do you know? it wasn’t because of her invaluable advice and business lecturing) I don’t wanna sound like a show off so I’m not disclosing how much that figure is on my blog. The amount is irrelevant. My point is, what the fuck is everyone else doing at 19? Why wanna say like I’m some big failure? That’s hugely insulting because I’m actually very proud of who I am and the things I do. What were YOU doing at 19, if you are older than me? Unless you were running for the bloody olympics or doing something huge, don’t lecture me about being a small kid or success. You are just a big talker working as a waitress in Frolick. -_-
(I know this because I saw her facebook)
Me, being me (you know me, sigh, it would kill me to back down from an argument I’m damn stubborn I know), couldn’t help but reply her a sort-of-polite-yet-sort-of-taunting-reply (I know I should’ve just let her be, but lmao, I cannot maintain when ppl wanna argue with me. I’m all like,”U WANNA DANCE, BITCH? #trollface”
So this is what I said.
Not the best idea, that I’m aware of… but it’s already been said and done, and this was what I said.
Watch out for Huizhen’s next reply, it’s CLASSIC.
She said WHAAAAT? Did she just say what I think she said? Girllll you did NOT just drag your company’s name into this! I only mentioned Frolick casually, but now you wanna say something IN FROLICK’S NAME? You sure not?
Oh noes…. Kk, let’s read that again to be sure!
DISCLAIMER: All statements and assumptions and theories of Frolick denying undesirably physically built people work opportunities are based on the statement made by Huizhen Lee. I take no part in verifying it’s authenticity or confirming it’s validity, I am simply relaying the information in a dramatic, entertaining way. ^^
I’M SO SORRY.
I am so fucking sorry that I have cellulite and flabby thighs and a jiggly stomach and an unhot body that is unfit for work in FROLICK. Because it has always been my life’s ambition to work at FREAKIN’ FROLICK, serving froyo. How did you discover my wildest dream?
Some people might point out that she didn’t spell out the word “F-A-T” directly. But that doesn’t make her statement any less obvious or demeaning. So let’s not pretend to be stupid. You know what she’s trying to say, and I know it too.
Oh ya, the girl in the pic above… that’s her, by the way. Her name is Huizhen Lee and she is the star of today’s blog post. Yes I am posting her picture because, well, I thought everyone should know the criteria to apply for work at Frolick. Must be gawgus like her. When you insult me like that, I don’t even give a shit whether you used to be my cake customer. You just turned from Cake Customer to Bitch Who Wants To Dance.
Guys, guys.. (or girls, rather) listen up!!
If you are FAT, CHUBBY, UGLY, HOMO OR STUPID OR DEFORMED ETC ETC… You probably can forget about joining Frolick already. I am informed that you have to be as divinely CHIO and THIN as this girl *points above* to work there, like it’s some sort of exclusive chiobu sanctuary where they bask in each others chioness while serving yoghurt. I dunno how it works dude, but this is the general idea I’m getting from this chick.
I was all like…. Woah, steady, girl. Do you know what bringing Frolick’s reputation into this means not?
THIS IS THE PICTURE YOU ARE PAINTING TO THE GENERAL PUBLIC WHO JUST READ YOUR STATEMENT:
FROLICK, Y LIKE THIS??? Y u no love your customers and workers, flabs and all?
Just serving yoghurt only what. What makes you guys so special that us non-thin people cannot be a part of? What’s the big secret / deal?
I used to buy Froyo from you you know. I dunno if this info from Huizhen is true, but if it is, then I am honestly disappointed. If I am fat, so not good enough to buy froyo you too isit? What the fuck is this – elitist froyo?! Froyo socialiate high fashion model store?! Even if it’s not true, why would your staff member slander your name liddis?
Congratulations, worker’s rights have just taken 100 steps backwards because apparently if you’re fat you’re not good enough to work at a yoghurt store. You know how many FAT and SKINNY and NORMAL SIZED people you are potentially offending and scaring off your store? Just by letting her get away with this statement is unsaid consent by itself.
What sort of message is your staff member sending across to girls and boys alike out there who are dealing with self-image and weight problems? Or for people desperately seeking a job, only to told they’re 1 kg too heavy and it simply won’t do. The kind of “FAT” I’m talking about is chubby people like me of course. Obviously I’m not thin, but I’m nowhere near obese so why should I be less competent of a worker than a thinner girl? If I’m not any less competent a worker, does it boil down to LOOKS then? Are LOOKS really so important?!
I mean seriously, what a disgrace this is to Frolick, big name company reputation being tarnished by small fry ah lian.
Hmmm “unforgettable experience”… I wonder what she means. You wanna add special ingredients to my froyo, or you wanna show me how good YOUR service is? By the way you reply your email and talk about your own company, don’t think you’ll be any better at it than I am.
It’s tragic that I was not born into a LOADED family like yours. Wowowow your 21st birthday celebration was held in an MBS suite, BFD! Sweetie, I bo dai bo ji also get to go stay in their suites for free, just to shake legs and soak in the bath tub. 21 years old and you’re still leeching off your family? Urgh. What for work at Frolick when you don’t even use that money to pay for your own shit? Btw, I have the answer to your last queston in the above paragraph. #justsayin’
But I’m not like you, base all insults on looks only. So this is the last time I will mention your looks, or the lack thereof. Because I for one know there’s actually more to a person than that. However, guess I’ll never understand what the environment at Frolick is, because, like you said I’m not THIN or CHIO or good enough to work there.
KEEP THIS IN MIND PEOPLE.
IF YOU’RE FAT, Huizhen says... You’re not GOOD ENOUGH for Frolick.
U can haz your grapes bub, but no Frolick’s awsumsauce TooThin4U yoghurt.
Poll time! Do you guys think Frolick will do anything about this?
I HAVE NOTHING AGAINST FROLICK ITSELF BY THE WAY.
But Huizhen is a member of Frolick and therefore in a way, representing Frolick itself, so yeah.. this is rather personal to me.
Me? I am just someone who used to buy Froyo from them that probably won’t anymore, because I feel unwelcomed. And of course, offended. This is coming from someone who has worked at Frolick for awhile now, shouldn’t there be some sort of credibility to her words?
I have no confirmation from Frolick yet whether this is all true, thus giving me freedom of speech at the moment. It’s anyone’s guess or say. You are as welcome to share your opinions on this matter as I am entitled to my Delete Comment button, just so you know.
Will Frolick just keep quiet and pretend nothing happened and hope this would go away unresolved? Well I’m not so sure myself, I am not confirm that all of this is true, so I decided to ask Frolick myself.
Since this screenshot is broken up into several segments, I thought I’d just copy and paste what I wrote to them here.
“Dear Frolick, earlier this afternoon, I was rudely informed by one of your staff members that Frolick does not hire FAT people?!? This is a shocking revelation to me and my friends, and everyone I have relayed this information to. They have always had a relatively positive impression of Frolick and it’s staff members until now. Since said person I got this information from has been with Frolick for awhile now and is a representative of your company, she probably has insider info?
It all started when I casually told her, hopefully next time I get the chance to work at Frolick. But she shocked me by revealing that Frolick does not hire FAT people. “Just a heads up”, she said. I have tweeted about this on Twitter and another of your staff member confirmed this information with me. She continued on to say, “opportunity to join Frolick? let’s just say cut down on your calories first.”
I am now wondering out loud, is this really true? What is the reasoning behind the unfair bias towards people who are overweight or chubby? Fat people are people with abilities and emotions too, right? Being fat doesn’t mean a person cannot become a valuable worker to a company. Fat people should have equal rights when it comes to working. If everyone has this sort of mentality, then unattractive or overweight people are doomed to be jobless. In this case I had better inform everyone that if they’re chubby and looking for a job, Frolick is not for them.
I am very disappointed to hear about this as I am dealing with weight problems too like many other people and feel self conscious about it, but never in my life did I expect that I can not even work at a Froyo store I enjoy patronizing because of my looks or physical condition. This hurts my feelings and I’m sure many overweight or chubby people out there (and even skinny people who are reading this) will be outraged by this statement made by a Frolick member herself. It’s not like I’m fat until I’m disabled or obese or any less competent a worker / customer. The world is already superficial enough. What about ugly people too?! It’s highly correlated and I hope Frolick does not deny people opportunities just based on looks. If fat people are not allowed to work at Frolick, surely we can at least buy from you??? Or still not good enough for you?
My underlying question is, are your workers carelessly slandering the company’s name, or is there a good reason for this sort of treatment? I’m not ready to accept just one person’s statement yet as I am halfway convinced, however I am keen on expressing my desperate concern. Should it be true, this whole situation and discrimination against chubby people such as myself is ABSURD. If this is not accurate information, perhaps you’d like to ask why this staff member would even say such a thing. I still have the recorded evidence of this conversation between me and your staff if need be. My friends and I will be waiting for your answer.
Thanks for taking the time to read this.”
Now awaiting their response.
Will let you guys know when I’ve received one. In the mean time, imma go watch a movie and snack on froyo from another yoghurt store and get even fatter while bawling my eyes out. I cannot even work at Frolick, what’s the point of trying to diet? /sadface
P.S – If you think I’m overreacting, damn right I am. I am pissed off, so don’t expect me to be a little ray of sunshine. I’m not even pissed at her for being rude to me in the other emails. I’m a rude bitch myself, I know and admit it. What’s truly unnerving about this is the fact that she has the nerve to claim fat people don’t get to work at the elite froyo store SHE works at. Coz she + Frolick is so damn good eh? SMH.
If people told you such an absurd thing wouldn’t you be stunned too? I know I’m not thin, or have a good figure, but telling me that I’m not good enough for your froyo store is stupid. I’m not fuckin’ perfect, sorry. But I think I’m much better off without this “opportunity”, thanks.
And, of course, I speak on behalf of all chubby people out there. ♥ It’s ok, if next time when I have my own cupcake store, I will employ anyone who’s a good worker.
THIN, FAT, UGLY, SHORT, TALL… Everyone should be treated the same. At least by froyo stores. *rolls eyes*